Shipping Policy
All products are processed immediately upon receiving confirmation of payment and shipped the next business day. Products are sent by Australia Post or Courier. Delivery time will vary depending on your location. From 24 hours for local deliveries and 1 week for regional deliveries. Once parcels have been dispatched from our store via the preferred delivery method, you will be notified by an update email with tracking number included if applicable.
Nose 2 Tail Pet Care orders are processed 7 days a week, 365 days a year however products ordered on a weekend or public holiday may be delayed by Australia Post or Courier service. Please be advised that there may be a short delay if products aren't currently in stock. Products that are not in stock will be ordered and sent as soon as possible. You will be notified of any expected delays.
Pickup Policy
Our store is located at:
85-87 Cook Street,
Oxley, Brisbane, Queensland.
Pickups are available from 9am -5pm Monday to Friday and 9-2 on Saturdays.
To ensure that all items are in stock and ready for pick up please contact us to arrange a suitable time for pick up.
Nose 2 Tail Pet Care Returns Policy
All our products are inspected before delivery. Returns are in accordance with manufacturer's warranty and these warranties will be honoured by Nose 2 Tail Pet Care. Returns due to incorrect sizing choice or change of mind will not be issued. However if the product is returned to Nose 2 Tail Pet Care in re-sellable condition with all original packaging, an exchange product (e.g. larger size) will be given where possible. Any extra postage costs associated with exchanging products once approval to exchange as been given by Nose 2 Tail Pet Care, will be the responsibility of the customer. Special order products may incur a fee to cover excessive postage charges.
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